1. Subscription Fees
Subscription fees are generally non-refundable once the billing period starts. Cancellation stops future renewal charges unless an Order states otherwise. Monthly service remains active through the paid month after cancellation.
DealerReach Legal
DealerReach Refund Policy
Version 1.0 | Effective June 13, 2026
This Refund Policy is intended to be firm, clear, and professional while preserving review for billing errors, duplicate charges, and legally required exceptions.
2. Quarterly Refresh Fees
Quarterly Customer Reach Refresh fees are billed for a full 3-month period. Quarterly refresh fees are not prorated, refunded, or credited for unused months after cancellation unless required by law or separately agreed in writing.
3. Setup Fees
Setup fees are generally non-refundable after setup, import, cleanup, onboarding, or configuration work begins.
4. Customer Reach Data Build Fees
Customer Reach Data Build fees are one-time research/data-build fees and are generally non-refundable after research begins because the work involves time, review, and data-building effort.
Customer Reach only is a one-time data research/spreadsheet deliverable and does not include CRM access unless a DealerReach CRM subscription is also purchased.
Account counts are up-to caps, data availability varies by market, emails are included when available, and sales/results are not guaranteed.
5. Custom Projects
Custom projects, dealer group plans, custom research, and special imports are subject to their written quote, order form, invoice, or statement of work.
6. Duplicate Charge Review
DealerReach will review potential duplicate charges and correct confirmed duplicates.
7. Billing Error Review
Customers may request review of suspected billing errors. DealerReach may ask for invoice, receipt, payment, and account details.
8. Goodwill Credits
DealerReach may issue goodwill credits or adjustments at its discretion. A goodwill credit does not create a future refund obligation.
9. Required-Law Exceptions
Nothing in this policy limits refund rights that cannot be waived under applicable law.
10. How to Request Billing Review
Email DealerReach with your company/dealership name, invoice or payment date, purchaser email, amount, and reason for review.