DealerReach Refund Policy

1. Subscription Fees

Subscription fees are generally non-refundable once the billing period starts. Cancellation stops future renewal charges unless an Order states otherwise.

2. Setup Fees

Setup fees are generally non-refundable after setup, import, cleanup, onboarding, or configuration work begins.

3. Customer Reach Data Build Fees

Customer Reach Data Build fees are generally non-refundable after research begins because the work involves time, review, and data-building effort.

Customer Reach only is a one-time data research/spreadsheet deliverable and does not include CRM access unless a DealerReach CRM subscription is also purchased.

4. Custom Projects

Custom projects, dealer group plans, custom research, and special imports are subject to their written quote, order form, invoice, or statement of work.

5. Duplicate Charge Review

DealerReach will review potential duplicate charges and correct confirmed duplicates.

6. Billing Error Review

Customers may request review of suspected billing errors. DealerReach may ask for invoice, receipt, payment, and account details.

7. Goodwill Credits

DealerReach may issue goodwill credits or adjustments at its discretion. A goodwill credit does not create a future refund obligation.

8. Required-Law Exceptions

Nothing in this policy limits refund rights that cannot be waived under applicable law.

9. How to Request Billing Review

Email DealerReach with your company/dealership name, invoice or payment date, purchaser email, amount, and reason for review.