Version 1.0 | Effective June 13, 2026
These Billing Terms explain subscription billing, setup fees, Customer Reach fees, payment processors, taxes, cancellation, and billing portal behavior.
Subscriptions are billed in advance unless otherwise stated. Monthly subscriptions renew until canceled. Quarterly refresh subscriptions renew for full 3-month billing periods unless canceled before renewal or otherwise stated in an Order.
Monthly billing begins at checkout, subscription start, or the date stated in an Order. Monthly service remains active through the current paid monthly billing period after cancellation.
Quarterly billing means a full 3-month billing period. Quarterly Customer Reach Refresh remains active through the current paid quarter after cancellation, and unused months are not prorated, refunded, or credited unless required by law or separately agreed in writing.
Setup fees may be charged at checkout or invoiced separately and are generally non-refundable after work begins.
Customer Reach Data Build fees are one-time research/data-build fees and are generally non-refundable after research begins.
Customer Reach only is a researched Excel/CSV spreadsheet deliverable. If purchased with a CRM plan, the researched spreadsheet may also be imported into DealerReach CRM during setup.
The 200-mile package is a regional research package. Account counts are up-to caps, data availability varies by market, emails are included when available, and sales/results are not guaranteed.
Customer Reach Refresh is for Customer Reach data packages. It must match the Customer Reach radius unless a written Order states otherwise, and CRM-only subscriptions do not include refresh.
Monthly refresh remains active through the paid month. Quarterly refresh remains active through the paid quarter and is not prorated for unused months.
Custom plans, dealer group plans, and custom reach builds may require a written quote or invoice.
Payments are processed by Stripe or another processor. DealerReach does not store full card numbers.
Failed payments may be retried. Access may be suspended for unpaid amounts.
Prices may not include applicable taxes unless stated. Taxes may be calculated or collected by the payment processor if configured. DealerReach should consult an accountant or tax advisor for sales tax obligations.
Invoices or receipts may be available through the billing portal or payment processor.
Customers are responsible for keeping payment methods current.
Customers may cancel anytime. Cancellation stops future renewals according to these Billing Terms and any Order.
Monthly billing stays active through the paid month. Quarterly billing stays active through the paid quarter and is not prorated for unused months unless required by law or separately agreed in writing.
When enabled, the billing portal can be used to update payment methods, view invoices, and cancel subscriptions.
Please contact DealerReach before filing a payment dispute so billing errors can be reviewed. Chargebacks may result in suspension.
Plan upgrades, downgrades, add-ons, and removals may affect current and future invoices.
DealerReach may change pricing with reasonable notice for future billing periods.
A signed Order, invoice, statement of work, or quote may include additional billing terms for that order.