DealerReach Billing Terms

1. Subscription Billing

Subscriptions are billed in advance unless otherwise stated. Monthly subscriptions renew until canceled.

2. Monthly Billing

Monthly billing begins at checkout, subscription start, or the date stated in an Order.

3. Setup Fees

Setup fees may be charged at checkout or invoiced separately and are generally non-refundable after work begins.

4. Customer Reach Fees

Customer Reach Data Build fees are one-time or project fees and are generally non-refundable after research begins.

Customer Reach only is a researched Excel/CSV spreadsheet deliverable. If purchased with a CRM plan, the researched spreadsheet may also be imported into DealerReach CRM during setup.

Customer Reach Refresh is for Customer Reach data packages. It must match the Customer Reach radius unless a written Order states otherwise, and CRM-only subscriptions do not include refresh.

5. Custom Quote Fees

Custom plans, dealer group plans, and custom reach builds may require a written quote or invoice.

6. Payment Processor

Payments are processed by Stripe or another processor. DealerReach does not store full card numbers.

7. Failed Payments

Failed payments may be retried. Access may be suspended for unpaid amounts.

8. Taxes

Prices may not include applicable taxes unless stated. Taxes may be calculated or collected by the payment processor if configured. DealerReach should consult an accountant or tax advisor for sales tax obligations.

9. Invoices

Invoices or receipts may be available through the billing portal or payment processor.

10. Payment Methods

Customers are responsible for keeping payment methods current.

11. Cancellation

Customers may cancel anytime. Cancellation stops future renewals according to these Billing Terms and any Order.

12. Billing Portal

When enabled, the billing portal can be used to update payment methods, view invoices, and cancel subscriptions.

13. Chargebacks and Disputes

Please contact DealerReach before filing a payment dispute so billing errors can be reviewed. Chargebacks may result in suspension.

14. Plan Changes

Plan upgrades, downgrades, add-ons, and removals may affect current and future invoices.

15. Price Changes

DealerReach may change pricing with reasonable notice for future billing periods.

16. Custom Order Terms

A signed Order, invoice, statement of work, or quote may include additional billing terms for that order.